December 6th, 2020
Dear valued clients,
As announced by PEI's Chief Public Health Officer, Dr. Morrison today, there is a "Circuit Breaker" phase being implemented December 7th, 2020 - December 21st, 2020 on PEI.
Please note, in person mental health and addictions programs are able to continue during this time. For a full review of the restrictions and public health measures, please visit
The safety of our clients and staff continues to be our top priority. We will continue with all recommended COVID-19 protocols including mandatory masks required by all staff and clients in our public areas. There will be exceptions for very young children and people who cannot wear masks for medical reasons.
We will have disposable non-medical masks available for clients who don’t have one when they come in to SVR. Once in the arena or offices, as long as there is 6 foot distance, clients may choose to take their mask off.
Clients: Before you come in for a face to face session, please ensure that:
1-you have not travelled outside of PEI in the past 14 days
2-you have not had contact with someone infected with COVID in the past 14 days
3-you are not awaiting test results for COVID if tested
4-you are not currently under isolation because of symptoms of COVID
5-you have not been experiencing respiratory illnesses including coughing or fever, feeling feverish, chills/shakes or breathing difficulties
-When you schedule your face to face appointment, please follow your therapist’s instructions, such as where to wait before your appointment or at what time exactly you should arrive (as most of you are very punctual and arrive early).
-When you enter SVR, please sanitize your hands with the provided sanitizers, wash your hands or use a sanitizer that you personally brought with you.
A reminder, Serene View Ranch continues with the measures outlined below to prevent the spread of COVID:
1-approved hand and surface sanitizers in every room of the building.
2-assigned staff to sanitize before and after each client, in the washrooms, waiting room and in the therapist office.
3-SVR staff will take their temperature every morning prior to come to work.
4-our beloved cats will be in a closed area so that petting them is not a possibility (this will be tough for many of you who love Bella and Tigger).
5-new procedures for working with the horses (details shared with equine therapy clients).
6-non surgical masks will be available for clients or clients for use in public spaces. Clients may also choose to wear them during their sessions.
7-physical distancing will be ensured during therapy sessions and at all times during your visit at SVR.
8-staff schedules have been modified to minimize the amount of persons within the building. This also includes staggering appointments so there is the least amount of clients in the waiting room (that will also have 6ft physical distancing).
Thank you for your ongoing support,
Serene View Ranch Team